Report Description

Contact center analytics deals with the adoption of advanced analytics solutions in contact centers. Any model, when subjected to analysis is used to predict future possibilities with reliability. The collected information is used to make future prediction and the generated results are applied to research areas such as economics, security, genetics, meteorology, marketing performance etc. This information is used to improve customer experience management. The global contact center analytics market is expected to grow with a CAGR of about 16% during the forecast period of 2016-2023. The benefits of contact center analytics include improved service quality, delivers best customer satisfaction, etc. Contact center analytics also captures unstructured data from emails, recorded calls, social media etc. and turns it into a structured data. The application area of contact center analytics includes real time monitoring, reporting, risk management etc. Increasing demand for better consumer experience management solutions adds growth in the global contact center analytics market during the forecast period.

Proliferation of cloud computing technology in telecommunication sector drives the global contact center analytics market during the forecast period. IT and telecom sector generates a huge amount of data and needs highly advanced transfer and storage techniques. Cloud computing introduces new ways to deliver services and enhanced connectivity.

Source: OBRC Analysis

The report on global contact center analytics market is segmented on the basis of its segments which include component, deployment model, organization size, application and industries.

Components of contact center analytics include:

Services
Software

Deployment models in contact center analytics are divided as:

On demand
On premises

Organization size segment of contact center analytics is divided as:

Large enterprise
Small and medium enterprise

The applications of contact center analytics include:

Automatic call distributor
Customer experience management
Log management
Real time monitoring and reporting
Risk and compliance management
Workforce optimization
Others

The industries in contact center analytics include:

Academic and Research
Banking, Financial Services, and Insurance
Energy and Utilities
Government and Defense
Healthcare and Life sciences
Manufacturing
Retail and Consumer goods
Telecom and IT
Travel and hospitality
Others

The report scope is widely categorized on the basis of its segments such as component, deployment model, organization size, application and industries. Moreover, the market revenue estimates and forecast includes only the contact center analytics. However, report scope excludes other analytics systems such as mobile analytics.

Geographically, the global contact center analytics market report has been segmented in:

North America (U.S. & Canada)
Asia Pacific (China, India, Japan, RoAPAC)
Europe (UK, France, Germany, RoE)
Rest of World

North America accounted for the largest market share in terms of revenue for the contact center analytics market in 2016 and the region is expected to dominate the market during the forecast period. North America serves as the home for industries with large operation and customer contact centers with the adoption of cloud based technologies and on premise analytics solutions in industries. Moreover, dominance of the region is due to presence of major companies of contact center analytics in North America. The market players have enhanced their product portfolio for instance: 8 X 8 Inc’s new virtual contact center capabilities are now available in United States, contributing to the dominance of the region in contact center analytics market. Also, enterprises adopt predictive analytics solution to enhance customer experience. Furthermore, Asia Pacific is expected to be the fastest growing region for the contact center analytics market during the forecast period.

Global contact center analytics market report covers segmentation analysis of component, deployment model, organization size, application and industries. Report further covers segments of component which includes services and software. Deployment model segment include on demand and on premises. On demand accounted for the largest market share in terms of revenue for the contact center analytics market in 2016 and is expected to dominate the segment during the forecast period. On demand deployment model are cloud based contact center analytics solutions and provide resource pooling, cost control and less implementation time. These benefits are responsible for dominance of the on demand deployment model in contact center analytics market. Organization size segment of contact center analytics comprises of large enterprise and small and medium enterprise. Furthermore, the applications of contact center analytics include automatic call distributor, customer experience management, log management, real time monitoring and reporting, risk and compliance management, workforce optimization and other applications. Customer experience management accounted for the largest market share in terms of revenue for the contact center analytics market in 2016 and is expected to dominate the segment during the forecast period. It can aggregate customer interactions, feedback, agent data and transactions to provide multiple avenues through customer analytics. The industries in contact center analytics include academic and research, Banking, Financial Services, and Insurance (BFSI), energy and utilities, government and defense, healthcare and life sciences, manufacturing, retail and consumer goods, telecom and IT, travel and hospitality and other industries.

The major market players of the global contact center analytics market are:

VERINT SYSTEMS INC.
CISCO SYSTEMS INC.
GENPACT LTD.
ORACLE CORPORATION
SAP SE
OTHERS

These companies using various strategies such as merger & acquisition, collaboration, partnership and product launch whereas, mergers, partnerships and acquisitions is the key strategy adopted by the companies in the global contact center analytics market.

For example: In 2017, 8 X 8 Inc. partnered with Soft choice. The aim of this partnership is to bring contact center analytics and cloud communication offerings to enterprise companies and mid markets.

The report covers detailed analysis of companies which comprises overview, SCOT analysis, product portfolio, strategic initiative, strategic analysis, competitive landscape and market share analysis in the global contact center analytics market.

Key reasons to buy the report:

The report includes market estimation, forecast and analysis for the year 2016-2023 of the global contact center analytics market.
Report includes detailed analysis of different segments such as component, deployment model, organization size, application and industries of the global contact center analytics market.
Identify and understand the strength, opportunities, challenges and threat of the global contact center analytics market during the forecast period.
Covers details analysis of Porters 5 force model and other strategic models. Also covers revenues, market share analysis and competitive landscape analysis of major players of the global contact center analytics market.
Detailed analysis of various the regulatory policies which are affecting the global contact center analytics market during the forecast period.

How are we different from others :

At Occam’s we provide an extensive portfolio which is comprehensive market analysis along with the market size, market share, and market segmentations. Our report on the global contact center analytics market offers detailed analysis of strategic models such as investment vs. adoption model, see saw analysis and others strategic models. Also, the report contains the detailed analysis of application, adoption scenario and decision support for each segment. The report discusses competitive landscape of the global contact center analytics market, with giving extensive SCOT analysis of key companies.

Key Findings of the global contact center analytics market:

Increasing demand for better consumer experience management solution is adding growth in the global contact center analytics market during the forecast period.
North America held highest revenue share in 2016 and is expected to dominate the market during the forecast period.
On demand deployment model is expected to dominate the segment during the forecast period owing to its advantages such as resource pooling, cost control and less implementation time.
Partnership is the key strategy adopted by players of the global contact center analytics market.

Table of Content

1. INTRODUCTION

1.1. EXECUTIVE SUMMARY

1.2. ESTIMATION METHODOLOGY

2. MARKET OVERVIEW

2.1. CONTACT CENTER ANALYTICS MARKET: EVOLUTION & TRANSITION

2.2. MARKET DEFINITION & SCOPE

2.3. INDUSTRY STRUCTURE

2.4. REGULATORY FRAMEWORK

2.5. TOTAL MARKET ANALYSIS

2.5.1. TOP 5 FINDINGS

2.5.2. TOP 5 OPPORTUNITY MARKETS

2.5.3. TOP 5 COMPANIES

2.5.4. TOP 3 COMPETITIVE STRATEGIES

2.6. ESTIMATION ANALYSIS

2.7. STRATEGIC ANALYSIS

2.7.1. INVESTMENT VS. ADOPTION MODEL

2.7.2. 360-DEGREE INDUSTRY ANALYSIS

2.7.3. PORTERS 5 FORCE MODEL

2.7.4. SEE-SAW ANALYSIS

2.7.5. CONSUMER ANALYSIS AND KEY BUYING CRITERIA

2.8. COMPETITIVE ANALYSIS

2.8.1. KEY STRATEGIES & ANALYSIS

2.8.2. MARKET SHARE ANALYSIS AND TOP COMPANY ANALYSIS

2.9. STRATEGIC RECOMMENDATIONS & KEY CONCLUSIONS

2.9.1. INVESTMENT OPPORTUNITIES BY REGIONS

2.9.2. OPPORTUNITIES IN EMERGING APPLICATIONS

2.9.3. INVESTMENT OPPORTUNITY IN FASTEST GROWING SEGMENT

3. MARKET DETERMINANTS

3.1. MARKET DRIVERS

3.1.1. PROLIFERATION OF CLOUD COMPUTING

3.1.2. INCREASING DEMAND FOR SPEECH AND TEXT ANALYTICS

3.1.3. INCREASING COMPLIANCE REQUIREMENTS

3.1.4. INCREASING DEMAND FOR BETTER CONSUMER EXPERIENCE MANAGEMENT SOLUTIONS

3.1.5. PROLIFERATION OF SOCIAL MEDIA ANALYTICS

3.2. MARKET RESTRAINTS

3.2.1. HIGH INVESTMENT COST

3.2.2. CONSUMER DATA PRIVACY RULES AND REGULATIONS

3.3. MARKET OPPORTUNITIES

3.3.1. REAL TIME MONITORING AND ANALYTICS

3.3.2. PREDICTIVE ANALYTICS

3.4. MARKET CHALLENGES

3.4.1. LACK OF CLEAR AND HOLISTIC ANALYTICS APPROACH IN CONTACT CENTER

4. MARKET SEGMENTATION

4.1.1. CONTACT CENTER ANALYTICS MARKET BY COMPONENT

4.1.2. MARKET DEFINITION AND SCOPE

4.1.3. DECISION SUPPORT DATABASE & ESTIMATION METHODOLOGY

4.1.4. COMPARATIVE ANALYSIS ACROSS MARKET SEGMENTS

4.1.5. OPPORTUNITY MATRIX

4.1.6. MARKET SEGMENTATION

4.1.6.1. GLOBAL SERVICE MARKET

4.1.6.1.1. ADOPTION SCENARIO & MARKET DETERMINANTS

4.1.6.1.2. MARKET ESTIMATIONS AND FORECASTS 2014-2023 ($ MILLION)

4.1.6.1.3. TOP PLAYERS & KEY PRODUCTS

4.1.6.1.4. KEY CONCLUSIONS

4.1.6.2. GLOBAL SOFTWARE MARKET

4.1.6.2.1. ADOPTION SCENARIO & MARKET DETERMINANTS

4.1.6.2.2. MARKET ESTIMATIONS AND FORECASTS 2014-2023 ($ MILLION)

4.1.6.2.3. TOP PLAYERS & KEY PRODUCTS

4.1.6.2.4. KEY CONCLUSIONS

4.2. CONTACT CENTER ANALYTICS MARKET BY DEPLOYMENT MODEL

4.2.1. MARKET DEFINITION AND SCOPE

4.2.2. DECISION SUPPORT DATABASE & ESTIMATION METHODOLOGY

4.2.3. COMPARATIVE ANALYSIS ACROSS MARKET SEGMENTS

4.2.4. OPPORTUNITY MATRIX

4.2.5. MARKET SEGMENTATION

4.2.5.1. GLOBAL ON DEMAND MARKET

4.2.5.1.1. APPLICATION

4.2.5.1.2. ADOPTION SCENARIO & MARKET DETERMINANTS

4.2.5.1.3. MARKET ESTIMATIONS AND FORECASTS 2014-2023 ($ MILLION)

4.2.5.1.4. TOP PLAYERS & KEY PRODUCTS

4.2.5.1.5. KEY CONCLUSIONS

4.2.5.2. GLOBAL ON PREMISES MARKET

4.2.5.2.1. APPLICATION

4.2.5.2.2. ADOPTION SCENARIO & MARKET DETERMINANTS

4.2.5.2.3. MARKET ESTIMATIONS AND FORECASTS 2014-2023 ($ MILLION)

4.2.5.2.4. TOP PLAYERS & KEY PRODUCTS

4.2.5.2.5. KEY CONCLUSIONS

4.3. CONTACT CENTER ANALYTICS MARKET BY ORGANIZATION SIZE

4.3.1. MARKET DEFINITION AND SCOPE

4.3.2. DECISION SUPPORT DATABASE & ESTIMATION METHODOLOGY

4.3.3. COMPARATIVE ANALYSIS ACROSS MARKET SEGMENTS

4.3.4. OPPORTUNITY MATRIX

4.3.5. MARKET SEGMENTATION

4.3.5.1. GLOBAL LARGE ENTERPRISE MARKET

4.3.5.1.1. APPLICATION

4.3.5.1.2. ADOPTION SCENARIO & MARKET DETERMINANTS

4.3.5.1.3. MARKET ESTIMATIONS AND FORECASTS 2014-2023 ($ MILLION)

4.3.5.1.4. TOP PLAYERS & KEY PRODUCTS

4.3.5.1.5. KEY CONCLUSIONS

4.3.5.2. GLOBAL SMALL AND MEDIUM ENTERPRISE MARKET

4.3.5.2.1. APPLICATION

4.3.5.2.2. ADOPTION SCENARIO & MARKET DETERMINANTS

4.3.5.2.3. MARKET ESTIMATIONS AND FORECASTS 2014-2023 ($ MILLION)

4.3.5.2.4. TOP PLAYERS & KEY PRODUCTS

4.3.5.2.5. KEY CONCLUSIONS

4.4. CONTACT CENTER ANALYTICS MARKET BY APPLICATION

4.4.1. MARKET DEFINITION AND SCOPE

4.4.2. DECISION SUPPORT DATABASE & ESTIMATION METHODOLOGY

4.4.3. COMPARATIVE ANALYSIS ACROSS MARKET SEGMENTS

4.4.4. OPPORTUNITY MATRIX

4.4.5. MARKET SEGMENTATION

4.4.5.1. GLOBAL AUTOMATIC CALL DISTRIBUTOR MARKET

4.4.5.1.1. APPLICATION

4.4.5.1.2. ADOPTION SCENARIO & MARKET DETERMINANTS

4.4.5.1.3. MARKET ESTIMATIONS AND FORECASTS 2014-2023 ($ MILLION)

4.4.5.1.4. TOP PLAYERS & KEY PRODUCTS

4.4.5.1.5. KEY CONCLUSIONS

4.4.5.2. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET

4.4.5.2.1. APPLICATION

4.4.5.2.2. ADOPTION SCENARIO & MARKET DETERMINANTS

4.4.5.2.3. MARKET ESTIMATIONS AND FORECASTS 2014-2023 ($ MILLION)

4.4.5.2.4. TOP PLAYERS & KEY PRODUCTS

4.4.5.2.5. KEY CONCLUSIONS

4.4.5.3. GLOBAL LOG MANAGEMENT MARKET

4.4.5.3.1. APPLICATION

4.4.5.3.2. ADOPTION SCENARIO & MARKET DETERMINANTS

4.4.5.3.3. MARKET ESTIMATIONS AND FORECASTS 2014-2023 ($ MILLION)

4.4.5.3.4. TOP PLAYERS & KEY PRODUCTS

4.4.5.3.5. KEY CONCLUSIONS

4.4.5.4. GLOBAL REAL TIME MONITORING AND REPORTING MARKET

4.4.5.4.1. APPLICATION

4.4.5.4.2. ADOPTION SCENARIO & MARKET DETERMINANTS

4.4.5.4.3. MARKET ESTIMATIONS AND FORECASTS 2014-2023 ($ MILLION)

4.4.5.4.4. TOP PLAYERS & KEY PRODUCTS

4.4.5.4.5. KEY CONCLUSIONS

4.4.5.5. GLOBAL RISK AND COMPLIANCE MANAGEMENT MARKET

4.4.5.5.1. APPLICATION

4.4.5.5.2. ADOPTION SCENARIO & MARKET DETERMINANTS

4.4.5.5.3. MARKET ESTIMATIONS AND FORECASTS 2014-2023 ($ MILLION)

4.4.5.5.4. TOP PLAYERS & KEY PRODUCTS

4.4.5.5.5. KEY CONCLUSIONS

4.4.5.6. GLOBAL WORKFORCE OPTIMIZATION MARKET

4.4.5.6.1. APPLICATION

4.4.5.6.2. ADOPTION SCENARIO & MARKET DETERMINANTS

4.4.5.6.3. MARKET ESTIMATIONS AND FORECASTS 2014-2023 ($ MILLION)

4.4.5.6.4. TOP PLAYERS & KEY PRODUCTS

4.4.5.6.5. KEY CONCLUSIONS

4.4.5.7. GLOBAL OTHERS MARKET

4.4.5.7.1. APPLICATION

4.4.5.7.2. ADOPTION SCENARIO & MARKET DETERMINANTS

4.4.5.7.3. MARKET ESTIMATIONS AND FORECASTS 2014-2023 ($ MILLION)

4.4.5.7.4. TOP PLAYERS & KEY PRODUCTS

4.4.5.7.5. KEY CONCLUSIONS

4.5. CONTACT CENTER ANALYTICS MARKET BY INDUSTRY

4.5.1. MARKET DEFINITION AND SCOPE

4.5.2. DECISION SUPPORT DATABASE & ESTIMATION METHODOLOGY

4.5.3. COMPARATIVE ANALYSIS ACROSS MARKET SEGMENTS

4.5.4. OPPORTUNITY MATRIX

4.5.5. MARKET SEGMENTATION

4.5.5.1. GLOBAL ACADEMIC AND RESEARCH MARKET

4.5.5.1.1. APPLICATION

4.5.5.1.2. ADOPTION SCENARIO & MARKET DETERMINANTS

4.5.5.1.3. MARKET ESTIMATIONS AND FORECASTS 2014-2023 ($ MILLION)

4.5.5.1.4. TOP PLAYERS & KEY PRODUCTS

4.5.5.1.5. KEY CONCLUSIONS

4.5.5.2. GLOBAL BANKING, FINANCIAL SERVICES AND INSURANCE MARKET

4.5.5.2.1. APPLICATION

4.5.5.2.2. ADOPTION SCENARIO & MARKET DETERMINANTS

4.5.5.2.3. MARKET ESTIMATIONS AND FORECASTS 2014-2023 ($ MILLION)

4.5.5.2.4. TOP PLAYERS & KEY PRODUCTS

4.5.5.2.5. KEY CONCLUSIONS

4.5.5.3. GLOBAL ENERGY AND UTILITIES MARKET

4.5.5.3.1. APPLICATION

4.5.5.3.2. ADOPTION SCENARIO & MARKET DETERMINANTS

4.5.5.3.3. MARKET ESTIMATIONS AND FORECASTS 2014-2023 ($ MILLION)

4.5.5.3.4. TOP PLAYERS & KEY PRODUCTS

4.5.5.3.5. KEY CONCLUSIONS

4.5.5.4. GLOBAL GOVERNMENT AND DEFENSE MARKET

4.5.5.4.1. APPLICATION

4.5.5.4.2. ADOPTION SCENARIO & MARKET DETERMINANTS

4.5.5.4.3. MARKET ESTIMATIONS AND FORECASTS 2014-2023 ($ MILLION)

4.5.5.4.4. TOP PLAYERS & KEY PRODUCTS

4.5.5.4.5. KEY CONCLUSIONS

4.5.5.5. GLOBAL HEALTHCARE AND LIFE SCIENCES MARKET

4.5.5.5.1. APPLICATION

4.5.5.5.2. ADOPTION SCENARIO & MARKET DETERMINANTS

4.5.5.5.3. MARKET ESTIMATIONS AND FORECASTS 2014-2023 ($ MILLION)

4.5.5.5.4. TOP PLAYERS & KEY PRODUCTS

4.5.5.5.5. KEY CONCLUSIONS

4.5.5.6. GLOBAL MANUFACTURING MARKET

4.5.5.6.1. APPLICATION

4.5.5.6.2. ADOPTION SCENARIO & MARKET DETERMINANTS

4.5.5.6.3. MARKET ESTIMATIONS AND FORECASTS 2014-2023 ($ MILLION)

4.5.5.6.4. TOP PLAYERS & KEY PRODUCTS

4.5.5.6.5. KEY CONCLUSIONS

4.5.5.7. GLOBAL RETAIL AND CONSUMER GOODS MARKET

4.5.5.7.1. APPLICATION

4.5.5.7.2. ADOPTION SCENARIO & MARKET DETERMINANTS

4.5.5.7.3. MARKET ESTIMATIONS AND FORECASTS 2014-2023 ($ MILLION)

4.5.5.7.4. TOP PLAYERS & KEY PRODUCTS

4.5.5.7.5. KEY CONCLUSIONS

4.5.5.8. GLOBAL TELECOM AND IT MARKET

4.5.5.8.1. APPLICATION

4.5.5.8.2. ADOPTION SCENARIO & MARKET DETERMINANTS

4.5.5.8.3. MARKET ESTIMATIONS AND FORECASTS 2014-2023 ($ MILLION)

4.5.5.8.4. TOP PLAYERS & KEY PRODUCTS

4.5.5.8.5. KEY CONCLUSIONS

4.5.5.9. GLOBAL TRAVEL AND HOSPITALITY MARKET

4.5.5.9.1. APPLICATION

4.5.5.9.2. ADOPTION SCENARIO & MARKET DETERMINANTS

4.5.5.9.3. MARKET ESTIMATIONS AND FORECASTS 2014-2023 ($ MILLION)

4.5.5.9.4. TOP PLAYERS & KEY PRODUCTS

4.5.5.9.5. KEY CONCLUSIONS

4.5.5.10. GLOBAL OTHERS MARKET

4.5.5.10.1. APPLICATION

4.5.5.10.2. ADOPTION SCENARIO & MARKET DETERMINANTS

4.5.5.10.3. MARKET ESTIMATIONS AND FORECASTS 2014-2023 ($ MILLION)

4.5.5.10.4. TOP PLAYERS & KEY PRODUCTS

4.5.5.10.5. KEY CONCLUSIONS

5. COMPETITIVE LANDSCAPE

5.1. KEY STRATEGIES

5.1.1. LIST OF MERGERS AND ACQUISITION

5.1.2. LIST OF JOINT VENTURES

5.1.3. LIST OF PRODUCT LAUNCHES

5.1.4. LIST OF PARTNERSHIPS

6. GEOGRAPHICAL ANALYSIS

6.1. DECISION SUPPORT DATABASE & ESTIMATION METHODOLOGY

6.2. COMPARATIVE ANALYSIS ACROSS MARKET SEGMENTS

6.3. OPPORTUNITY MATRIX

6.4. GLOBAL CONTACT CENTER ANALYTICS MARKET BY REGION 2014-2023 ($ MILLION)

6.4.1. NORTH AMERICA

6.4.1.1. INDUSTRY ANALYSIS 2014-2023 ($ MILLION)

6.4.1.2. TOP COUNTRY ANALYSIS

6.4.1.2.1. U.S.

6.4.1.2.1.1. MARKET ESTIMATIONS AND FORECASTS 2014-2023 ($ MILLION)

6.4.1.2.1.2. TOP PLAYERS & KEY PRODUCTS

6.4.1.2.1.3. KEY CONCLUSIONS

6.4.1.2.2. CANADA

6.4.1.2.2.1. MARKET ESTIMATIONS AND FORECASTS 2014-2023 ($ MILLION)

6.4.1.2.2.2. TOP PLAYERS & KEY PRODUCTS

6.4.1.2.2.3. KEY CONCLUSIONS

6.4.2. EUROPE

6.4.2.1. INDUSTRY ANALYSIS 2014-2023 ($ MILLION)

6.4.2.2. TOP COUNTRY ANALYSIS

6.4.2.2.1. UK

6.4.2.2.1.1. MARKET ESTIMATIONS AND FORECASTS 2014-2023 ($ MILLION)

6.4.2.2.1.2. TOP PLAYERS & KEY PRODUCTS

6.4.2.2.1.3. KEY CONCLUSIONS

6.4.2.2.2. FRANCE

6.4.2.2.2.1. MARKET ESTIMATIONS AND FORECASTS 2014-2023 ($ MILLION)

6.4.2.2.2.2. TOP PLAYERS & KEY PRODUCTS

6.4.2.2.2.3. KEY CONCLUSIONS

6.4.2.2.3. GERMANY

6.4.2.2.3.1. MARKET ESTIMATIONS AND FORECASTS 2014-2023 ($ MILLION)

6.4.2.2.3.2. TOP PLAYERS & KEY PRODUCTS

6.4.2.2.3.3. KEY CONCLUSIONS

6.4.2.2.4. SPAIN

6.4.2.2.4.1. MARKET ESTIMATIONS AND FORECASTS 2014-2023 ($ MILLION)

6.4.2.2.4.2. TOP PLAYERS & KEY PRODUCTS

6.4.2.2.4.3. KEY CONCLUSIONS

6.4.2.2.5. REST OF EUROPE

6.4.2.2.5.1. MARKET ESTIMATIONS AND FORECASTS 2014-2023 ($ MILLION)

6.4.2.2.5.2. TOP PLAYERS & KEY PRODUCTS

6.4.2.2.5.3. KEY CONCLUSIONS

6.4.3. ASIA PACIFIC

6.4.3.1. INDUSTRY ANALYSIS 2014-2023 ($ MILLION)

6.4.3.2. TOP COUNTRY ANALYSIS

6.4.3.2.1. CHINA

6.4.3.2.1.1. MARKET ESTIMATIONS AND FORECASTS 2014-2023 ($ MILLION)

6.4.3.2.1.2. TOP PLAYERS & KEY PRODUCTS

6.4.3.2.1.3. KEY CONCLUSIONS

6.4.3.2.2. INDIA

6.4.3.2.2.1. MARKET ESTIMATIONS AND FORECASTS 2014-2023 ($ MILLION)

6.4.3.2.2.2. TOP PLAYERS & KEY PRODUCTS

6.4.3.2.2.3. KEY CONCLUSIONS

6.4.3.2.3. JAPAN

6.4.3.2.3.1. MARKET ESTIMATIONS AND FORECASTS 2014-2023 ($ MILLION)

6.4.3.2.3.2. TOP PLAYERS & KEY PRODUCTS

6.4.3.2.3.3. KEY CONCLUSIONS

6.4.3.2.4. AUSTRALIA

6.4.3.2.4.1. MARKET ESTIMATIONS AND FORECASTS 2014-2023 ($ MILLION)

6.4.3.2.4.2. TOP PLAYERS & KEY PRODUCTS

6.4.3.2.4.3. KEY CONCLUSIONS

6.4.3.2.5. REST OF ASIA PACIFIC

6.4.3.2.5.1. MARKET ESTIMATIONS AND FORECASTS 2014-2023 ($ MILLION)

6.4.3.2.5.2. TOP PLAYERS & KEY PRODUCTS

6.4.3.2.5.3. KEY CONCLUSIONS

6.4.4. ROW

6.4.4.1. INDUSTRY ANALYSIS 2014-2023 ($ MILLION)

6.4.4.2. TOP COUNTRY ANALYSIS

6.4.4.2.1. LATIN AMERICA

6.4.4.2.1.1. MARKET ESTIMATIONS AND FORECASTS 2014-2023 ($ MILLION)

6.4.4.2.1.2. TOP PLAYERS & KEY PRODUCTS

6.4.4.2.1.3. KEY CONCLUSIONS

6.4.4.2.2. MIDDLE EAST & AFRICA

6.4.4.2.2.1. MARKET ESTIMATIONS AND FORECASTS 2014-2023 ($ MILLION)

6.4.4.2.2.2. TOP PLAYERS & KEY PRODUCTS

6.4.4.2.2.3. KEY CONCLUSIONS

7. COMPANY PROFILES

7.1. CISCO SYSTEMS INC. (U.S.)

7.1.1. OVERVIEW

7.1.2. PRODUCT PORTFOLIO

7.1.3. KEY INNOVATION SECTOR

7.1.4. STRATEGIC INITIATIVES

7.1.5. SCOT ANALYSIS

7.1.6. STRATEGIC ANALYSIS

7.2. GENPACT LTD. (BERMUDA)

7.2.1. OVERVIEW

7.2.2. PRODUCT PORTFOLIO

7.2.3. KEY INNOVATION SECTOR

7.2.4. STRATEGIC INITIATIVES

7.2.5. SCOT ANALYSIS

7.2.6. STRATEGIC ANALYSIS

7.3. VERINT SYSTEMS INC. (U.S.)

7.3.1. OVERVIEW

7.3.2. PRODUCT PORTFOLIO

7.3.3. KEY INNOVATION SECTOR

7.3.4. STRATEGIC INITIATIVES

7.3.5. SCOT ANALYSIS

7.3.6. STRATEGIC ANALYSIS

7.4. 8X8 INC. (U.S.)

7.4.1. OVERVIEW

7.4.2. PRODUCT PORTFOLIO

7.4.3. KEY INNOVATION SECTOR

7.4.4. STRATEGIC INITIATIVES

7.4.5. SCOT ANALYSIS

7.4.6. STRATEGIC ANALYSIS

7.5. GENESYS (U.S.)

7.5.1. OVERVIEW

7.5.2. PRODUCT PORTFOLIO

7.5.3. KEY INNOVATION SECTOR

7.5.4. STRATEGIC INITIATIVES

7.5.5. SCOT ANALYSIS

7.5.6. STRATEGIC ANALYSIS

7.6. ORACLE CORPORATION (U.S.)

7.6.1. OVERVIEW

7.6.2. PRODUCT PORTFOLIO

7.6.3. KEY INNOVATION SECTOR

7.6.4. STRATEGIC INITIATIVES

7.6.5. SCOT ANALYSIS

7.6.6. STRATEGIC ANALYSIS

7.7. MITEL NETWORKS CORP. (CANADA)

7.7.1. OVERVIEW

7.7.2. PRODUCT PORTFOLIO

7.7.3. KEY INNOVATION SECTOR

7.7.4. STRATEGIC INITIATIVES

7.7.5. SCOT ANALYSIS

7.7.6. STRATEGIC ANALYSIS

7.8. SAP SE (GERMANY)

7.8.1. OVERVIEW

7.8.2. PRODUCT PORTFOLIO

7.8.3. KEY INNOVATION SECTOR

7.8.4. STRATEGIC INITIATIVES

7.8.5. SCOT ANALYSIS

7.8.6. STRATEGIC ANALYSIS

7.9. NICE LTD. (ISRAEL)

7.9.1. OVERVIEW

7.9.2. PRODUCT PORTFOLIO

7.9.3. KEY INNOVATION SECTOR

7.9.4. STRATEGIC INITIATIVES

7.9.5. SCOT ANALYSIS

7.9.6. STRATEGIC ANALYSIS

7.10. ENGHOUSE INTERACTIVE (U.S.)

7.10.1. OVERVIEW

7.10.2. PRODUCT PORTFOLIO

7.10.3. KEY INNOVATION SECTOR

7.10.4. STRATEGIC INITIATIVES

7.10.5. SCOT ANALYSIS

7.10.6. STRATEGIC ANALYSIS

7.11. FIVE 9 INC. (U.S.)

7.11.1. OVERVIEW

7.11.2. PRODUCT PORTFOLIO

7.11.3. KEY INNOVATION SECTOR

7.11.4. STRATEGIC INITIATIVES

7.11.5. SCOT ANALYSIS

7.11.6. STRATEGIC ANALYSIS

7.12. CALLMINER (U.S.)

7.12.1. OVERVIEW

7.12.2. PRODUCT PORTFOLIO

7.12.3. KEY INNOVATION SECTOR

7.12.4. STRATEGIC INITIATIVES

7.12.5. SCOT ANALYSIS

7.12.6. STRATEGIC ANALYSIS

7.13. SERVION GLOBAL SOLUTIONS (INDIA)

7.13.1. OVERVIEW

7.13.2. PRODUCT PORTFOLIO

7.13.3. KEY INNOVATION SECTOR

7.13.4. STRATEGIC INITIATIVES

7.13.5. SCOT ANALYSIS

7.13.6. STRATEGIC ANALYSIS

7.14. AVAYA (U.S.)

7.14.1. OVERVIEW

7.14.2. PRODUCT PORTFOLIO

7.14.3. KEY INNOVATION SECTOR

7.14.4. STRATEGIC INITIATIVES

7.14.5. SCOT ANALYSIS

7.14.6. STRATEGIC ANALYSIS

7.15. IBM (U.S.)

7.15.1. OVERVIEW

7.15.2. PRODUCT PORTFOLIO

7.15.3. KEY INNOVATION SECTOR

7.15.4. STRATEGIC INITIATIVES

7.15.5. SCOT ANALYSIS

7.15.6. STRATEGIC ANALYSIS

LIST OF TABLES

1. GLOBAL CONTACT CENTER ANALYTICS MARKET BY COMPONENT 2014-2023 ($ MILLION)

2. GLOBAL SERVICE MARKET BY GEOGRAPHY 2014-2023 ($ MILLION)

3. GLOBAL SOFTWARE MARKET BY GEOGRAPHY 2014-2023 ($ MILLION)

4. GLOBAL CONTACT CENTER ANALYTICS MARKET BY DEPLOYMENT MODEL 2014-2023 ($ MILLION)

5. GLOBAL ON DEMAND MARKET BY GEOGRAPHY 2014-2023 ($ MILLION)

6. GLOBAL ON PREMISES MARKET BY GEOGRAPHY 2014-2023 ($ MILLION)

7. GLOBAL CONTACT CENTER ANALYTICS MARKET BY ORGANIZATION SIZE 2014-2023 ($ MILLION)

8. GLOBAL LARGE ENTERPRISE MARKET BY GEOGRAPHY 2014-2023 ($ MILLION)

9. GLOBAL SMALL AND MEDIUM ENTERPRISE MARKET BY GEOGRAPHY 2014-2023 ($ MILLION)

10. GLOBAL CONTACT CENTER ANALYTICS MARKET BY APPLICATION 2014-2023 ($ MILLION)

11. GLOBAL AUTOMATIC CALL DISTRIBUTOR MARKET BY GEOGRAPHY 2014-2023 ($ MILLION)

12. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET BY GEOGRAPHY 2014-2023 ($ MILLION)

13. GLOBAL LOG MANAGEMENT MARKET BY GEOGRAPHY 2014-2023 ($ MILLION)

14. GLOBAL REAL TIME MONITORING AND REPORTING MARKET BY GEOGRAPHY 2014-2023 ($ MILLION)

15. GLOBAL RISK AND COMPLIANCE MANAGEMENT MARKET BY GEOGRAPHY 2014-2023 ($ MILLION)

16. GLOBAL WORKFORCE OPTIMIZATION MARKET BY GEOGRAPHY 2014-2023 ($ MILLION)

17. GLOBAL OTHERS MARKET BY GEOGRAPHY 2014-2023 ($ MILLION)

18. GLOBAL CONTACT CENTER ANALYTICS MARKET BY INDUSTRY 2014-2023 ($ MILLION)

19. GLOBAL ACADEMIC AND RESEARCH MARKET BY GEOGRAPHY 2014-2023 ($ MILLION)

20. GLOBAL BANKING, FINANCIAL SERVICES AND INSURANCE MARKET BY GEOGRAPHY 2014-2023 ($ MILLION)

21. GLOBAL ENERGY AND UTILITIES MARKET BY GEOGRAPHY 2014-2023 ($ MILLION)

22. GLOBAL GOVERNMENT AND DEFENSE MARKET BY GEOGRAPHY 2014-2023 ($ MILLION)

23. GLOBAL HEALTHCARE AND LIFE SCIENCES MARKET BY GEOGRAPHY 2014-2023 ($ MILLION)

24. GLOBAL MANUFACTURING MARKET BY GEOGRAPHY 2014-2023 ($ MILLION)

25. GLOBAL RETAIL AND CONSUMER GOODS MARKET BY GEOGRAPHY 2014-2023 ($ MILLION)

26. GLOBAL TELECOM AND IT MARKET BY GEOGRAPHY 2014-2023 ($ MILLION)

27. GLOBAL TRAVEL AND HOSPITALITY MARKET BY GEOGRAPHY 2014-2023 ($ MILLION)

28. GLOBAL OTHERS MARKET BY GEOGRAPHY 2014-2023 ($ MILLION)

29. NORTH AMERICA CONTACT CENTER ANALYTICS MARKET 2014-2023 ($ MILLION)

30. EUROPE CONTACT CENTER ANALYTICS MARKET 2014-2023 ($ MILLION)

31. ASIA PACIFIC CONTACT CENTER ANALYTICS MARKET 2014-2023 ($ MILLION)

32. REST OF THE WORLD CONTACT CENTER ANALYTICS MARKET 2014-2023 ($ MILLION)

LIST OF FIGURES

1. GLOBAL CONTACT CENTER ANALYTICS MARKET 2014-2023 ($ MILLION)

2. GLOBAL SERVICE MARKET 2014-2023 ($ MILLION)

3. GLOBAL SOFTWARE MARKET 2014-2023 ($ MILLION)

4. GLOBAL ON DEMAND MARKET 2014-2023 ($ MILLION)

5. GLOBAL ON PREMISES MARKET 2014-2023 ($ MILLION)

6. GLOBAL LARGE ENTERPRISE MARKET 2014-2023 ($ MILLION)

7. GLOBAL SMALL AND MEDIUM ENTERPRISE MARKET 2014-2023 ($ MILLION)

8. GLOBAL AUTOMATIC CALL DISTRIBUTOR MARKET 2014-2023 ($ MILLION)

9. GLOBAL CUSTOMER EXPERIENCE MANAGEMENT MARKET 2014-2023 ($ MILLION)

10. GLOBAL LOG MANAGEMENT MARKET 2014-2023 ($ MILLION)

11. GLOBAL REAL TIME MONITORING AND REPORTING MARKET 2014-2023 ($ MILLION)

12. GLOBAL RISK AND COMPLIANCE MANAGEMENT MARKET 2014-2023 ($ MILLION)

13. GLOBAL WORKFORCE OPTIMIZATION MARKET 2014-2023 ($ MILLION)

14. GLOBAL OTHERS MARKET 2014-2023 ($ MILLION)

15. GLOBAL ACADEMIC AND RESEARCH MARKET 2014-2023 ($ MILLION)

16. GLOBAL BANKING, FINANCIAL SERVICES AND INSURANCE MARKET 2014-2023 ($ MILLION)

17. GLOBAL ENERGY AND UTILITIES MARKET 2014-2023 ($ MILLION)

18. GLOBAL GOVERNMENT AND DEFENSE MARKET 2014-2023 ($ MILLION)

19. GLOBAL HEALTHCARE AND LIFE SCIENCES MARKET 2014-2023 ($ MILLION)

20. GLOBAL MANUFACTURING MARKET 2014-2023 ($ MILLION)

21. GLOBAL RETAIL AND CONSUMER GOODS MARKET 2014-2023 ($ MILLION)

22. GLOBAL TELECOM AND IT MARKET 2014-2023 ($ MILLION)

23. GLOBAL TRAVEL AND HOSPITALITY MARKET 2014-2023 ($ MILLION)

24. GLOBAL OTHERS MARKET 2014-2023 ($ MILLION)

25. UNITED STATES (U.S.) CONTACT CENTER ANALYTICS MARKET 2014-2023 ($ MILLION)

26. CANADA CONTACT CENTER ANALYTICS MARKET 2014-2023 ($ MILLION)

27. UNITED KINGDOM (UK) CONTACT CENTER ANALYTICS MARKET 2014-2023 ($ MILLION)

28. FRANCE CONTACT CENTER ANALYTICS MARKET 2014-2023 ($ MILLION)

29. GERMANY CONTACT CENTER ANALYTICS MARKET 2014-2023 ($ MILLION)

30. SPAIN CONTACT CENTER ANALYTICS MARKET 2014-2023 ($ MILLION)

31. ROE CONTACT CENTER ANALYTICS MARKET 2014-2023 ($ MILLION)

32. INDIA CONTACT CENTER ANALYTICS MARKET 2014-2023 ($ MILLION)

33. CHINA CONTACT CENTER ANALYTICS MARKET 2014-2023 ($ MILLION)

34. JAPAN CONTACT CENTER ANALYTICS MARKET 2014-2023 ($ MILLION)

35. AUSTRALIA CONTACT CENTER ANALYTICS MARKET 2014-2023 ($ MILLION)

36. ROAPAC CONTACT CENTER ANALYTICS MARKET 2014-2023 ($ MILLION)

37. LATIN AMERICA CONTACT CENTER ANALYTICS MARKET 2014-2023 ($ MILLION)

38. MENA CONTACT CENTER ANALYTICS MARKET 2014-2023 ($ MILLION)

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Global Contact Center Analytics Market Insights, Opportunity Analysis, Market Shares and Forecast, 2017 - 2023

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